Faster, More Efficient AP/AR Processing

An enterprise logistics leader needed to modernize AP/AR operations across 12 business units. OnTrac deployed intelligent document processing and agentic workflows that transformed their financial operations. 

The Challenge

The organization was running manual accounts payable and accounts receivable processes across 12 separate business units. Invoice cycle times averaged 10 days, data entry error rates exceeded 12%, and there was no centralized visibility into where bottlenecks were occurring. The volume of documents, over 240,000 annually, made it clear that incremental staffing increases would never keep pace. The finance team needed a fundamentally different approach, not more people doing the same manual work. 

What OnTrac Built

OnTrac deployed an intelligent document processing and agentic workflow solution that automates invoice handling, matching, and reporting across all 12 business units. 

• Deployed intelligent document processing (IDP) to extract and validate invoice data automatically 

• Built agentic workflows for AP matching that handle routine approvals without human intervention 

• Created real-time dashboards providing visibility into processing status, bottlenecks, and exceptions across all business units 

• Embedded an AI Strike Team on-site for six months to ensure adoption, optimize workflows, and train internal teams 

What does it look like when finance operations actually scale?

Invoice cycle times dropped from 10 days to 2, an 80% reduction. Error rates fell from over 12% to 0.5%. More than 240,000 documents are now processed annually through the automated pipeline, and the organization achieved a 6x return on investment in the first year. The finance team shifted from chasing paperwork to managing exceptions, which is the kind of work that benefits from human judgment.